Contact information

Questions about sizing, an order or a return? Our customer service team looks after customers in the United Kingdom and Italy, and every message is answered by a person. If your message is about an order, please include your order number so we can help you faster.

Ostavel is a trading name of Midtux LTD.

Email: support@ostavel.com
Address: 129 Gawthorne St, New Basford, Nottingham NG7 7JU, United Kingdom
Address (Italy): Via Porta Calcinara, 22, 27100 Pavia PV, Italy
Contact form: Click here
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT)

Weekend messages will be answered the following Monday.

We’re an online-only store, so we can’t welcome visitors or accept returns in person at either address. To send something back, please contact us first and we’ll give you the right return address.