Contact Us

Got a question about an item or your order, or need help choosing a size before you buy? Our team is here to help.

Get in touch

Email: support@ostavel.com
Address: 129 Gawthorne St, New Basford, Nottingham NG7 7JU, United Kingdom
Address (Italy): Via Porta Calcinara, 22, 27100 Pavia PV, Italy
Contact form: available below

Customer Service

Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT)
Response time: We reply to every email within one working day (Monday to Friday). Messages sent at the weekend will be answered the following Monday.

Company Information

Trading name: Ostavel
Company name: Midtux LTD
Company number (Companies House): 16932731
Registered office: 20 Wenlock Street, London N1 7GU, United Kingdom

What to include in your message

To help us sort things out quickly, please include your order number (if you have one), a clear description of your question, and photos if you’re reporting a damaged or faulty item.

Helpful links

For an instant answer, take a look at our Shipping Policy, our Refund & Return Policy, our FAQ or Track Your Order.